fujiFrequently Asked Questions
Users on fuji ask about account setup, deposit and withdrawal methods, game categories, security practices, and how to reach our support team. This page answers the most common questions we receive from new and existing account holders.
The FAQ below covers account registration, payment options, game markets, welcome offers, account preferences, customer support contact details, KYC verification, and withdrawal timelines. If your question is not listed here, our support team can provide additional guidance.
For detailed information about our jurisdiction policy, account eligibility, and data handling, please review our legal notice and privacy policyFor terms governing your use of fuji, including game rules and account suspension conditions, see our terms and conditions
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfer
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports
- Security and account careaccount protection, jurisdiction notice, and support contact
During registration, you provide your full name, date of birth, email address, phone number, and residential address. After account creation, you must complete KYC (Know Your Customer) verification by uploading a copy of your identity document, such as a national ID card or passport. This verification is required before you can deposit funds or withdraw. Verification typically completes within one business day. If your documents are unclear or information does not match our records, we may request resubmission.
During registration, you provide your full name, date of birth, email address, phone number, and residential address. After account creation, you must complete KYC (Know Your Customer) verification by uploading a copy of your identity document, such as a national ID card or passport. This verification is required before you can deposit funds or withdraw. Verification typically completes within one business day. If your documents are unclear or information does not match our records, we may request resubmission.
You can adjust account preferences, including email notifications and two-factor authentication settings, in the account settings section of your fuji profile. To temporarily pause activity on your account, contact our support team with your request. We do not offer automated account controls or deposit-limit tools within the account dashboard. Any restrictions on your account must be requested directly through support and are subject to our review and approval.
Payments and transactions
fuji accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Minimum and maximum deposit amounts vary by payment method. Most e-wallet methods support deposits starting from a small amount and up to several million rupiah per transaction. Bank transfers may have different limits depending on your bank. Check the deposit page during checkout to see the exact range for your chosen payment method. Deposits are processed immediately upon confirmation.
Withdrawal requests are reviewed by our team before processing. The review window depends on account status, verification level, and transaction history. Most withdrawals are reviewed within one to two business days. Once approved, the funds are sent to your chosen payment method. Delivery time from fuji to your account varies by payment provider — e-wallet transfers typically arrive within minutes, while bank transfers may take one to three business days. If your withdrawal is delayed beyond the expected window, contact support with your transaction ID.
Game rules and markets
fuji offers markets on major football competitions, including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also cover international tournaments and friendly matches. Live betting is available on selected fixtures. Markets include match outcomes, goal totals, and other standard betting options. Odds and available markets change based on fixture schedules and our risk management. Check the football section of fuji to see current markets and upcoming fixtures. Market availability may vary by region and jurisdiction.
New accounts on fuji are eligible for a welcome offer upon first deposit. The offer structure includes a bonus component and may have associated terms, such as minimum odds or activity requirements. Specific offer details, including bonus amounts and eligibility conditions, are displayed during registration and on the promotions page. Offers are subject to change and may vary by region. To claim your welcome offer, complete registration, verify your account, and make your first deposit. The bonus is credited to your account after deposit confirmation and terms verification.
Security and support
You can reach fuji support through the contact form on our website, accessible from the help section of your account. Support inquiries are reviewed and responded to during business hours. For urgent account security issues, such as unauthorized access or suspected fraud, contact support immediately with details of the incident. Our team will investigate and take appropriate action. Response times vary depending on inquiry volume. For general questions, you may also find answers in this FAQ or our terms and conditions page.